NEmpower phone communication and provide excellent customer service.
Call Center Features
Inbound
Easily connect with your business. Provide support across channels and exceed expectations.
Outbound
Connect with customers through our outbound call center. Improve customer relationships and optimize outbound customer interactions.
Softphones
Our call center software is compatible with many cloud VoIP phone systems. Connect them to your call center and make calls using your preferred device.
Multiple supported call devices
Connect unlimited call devices and phone numbers with your call center solution. Compatible with hardware and virtual calling devices such as softphones.
Omnichannel
All-in-one call center solution provides a rich desktop. Give your call center a transition between answering calls and finding customer data.
IVR
Drive better customer experiences with call center IVRs while increasing your business profitability.
VoIP
VoIP converts your phone calls into data sent over the internet.
Tickets
Collect and manage all customer support interactions from different platforms, such as call, email, live chat, and workflow.
Call recording
Get context of customer history by storing unlimited call recordings of each call. Play them as you go and learn how to deliver a great customer experience.
Operation Log
Simple and easy to understand, agents can quickly understand the ticket process and quickly locate issues.
CRM
Effectively organize enterprise resources according to customer classification, improve corporate profitability and customer satisfaction.
Knowledge base
24/7 support increases customer satisfaction even when your agents are offline. Use our knowledge base for offline support.
Analytics and reporting
Give call centers the tools they need to take performance and efficiency to new heights and manage call center costs.
Notes
Notes can be shared with the team to convey the context of the conversation during call forwarding or when preparing to follow up.
